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Visionworks currently ships all online orders for free, with no minimum required. Glasses usually ship within 10 business days of being placed and take one to five days to arrive. Premium shipping is available for an added fee.

Visionworks backs its products with a 100-day guarantee: “If by day 100, you’re not 100% in love with your new glasses, we’ll exchange them. Guaranteed.” Customers who are unhappy with their purchase of complete glasses (frame and prescription lenses) have 100 days from the purchase date to initiate a return or exchange. Returned glasses must be in their new and original condition, with no damage or excess wear. To initiate a return, visit the Customer Service page.