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Shop Premium Outlets provides free shipping to the 48 contiguous United States, with most items arriving within five to seven days. Standard and expedited shipping options are available across the U.S. for additional fees. However, some retailers may have longer shipping times, specified on their product page. Orders are generally processed within one to two business days, excluding weekends and U.S. holidays, though delays may occur during high order volumes. In the event of lost or damaged shipments, customers are advised to contact Shop Premium Outlets support, who will assist in filing necessary claims with the respective retailer(s).

Items can be returned within 30 days of receipt, with a $4.95 return shipping fee per order. In-store returns must be coordinated with Shop Premium Outlets customer support. Exchanges aren't offered — instead, customers must purchase replacements separately and return the original item for a refund. Final sale items can only be returned if damaged or incorrect, with an exception for items purchased with Return Assurance. Refunds are processed within five business days of the retailer receiving the package and may take five to 10 business days to reflect on billing statements, depending on the payment method.