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At 1800PetSupplies, free Economy shipping is available for orders over $99 up to 20 lbs within the 48 contiguous states. Other shipping methods include Ground, 3-Day, 2nd Day Air, Next Day Air and Priority Mail. Additional shipping fees apply to orders sent to Alaska, Hawaii and Canada.

1800PetSupplies customers can return items within 30 days fof their delivery date. Products must be returned new, unused, and in their original condition and packaging. A Return Authorization Number must be obtained for all returns. A 20% restocking fee may apply for returns that do not meet these conditions. Return shipping costs are the responsibility of the customer unless the return is due to an error by 1800PetSupplies, such as receiving a damaged or incorrect item.