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U.S. consumers (continental U.S.) get free ground shipping on all orders. Those in Hawaii and Alaska will have to pay a shipping fee. International shoppers will need to pay a shipping fee, duties and taxes.

If you're unhappy with your order, you have 14 days to file a claim for a return. OnCloud9 will process an exchange as inventory allows, or will refund you (minus return shipping fees). Items must be unused and in original condition and packaging. Clearance items are not refundable. If OnCloud9 made a mistake (for example, pieces are missing from your order), contact them with 48 hours of receipt, and the items will be replaced at no expense to you.