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Eneba primarily sells digital products, with most items delivered as digital keys via email. These keys can be activated on their respective platforms to download or access your purchased game or item.

Eneba allows refunds for product keys under specific conditions. Customers can request a refund if the product code has not been viewed or displayed or if there is an issue with the code (such as it being invalid or previously used). For non-displayed keys, customers should refer to Eneba's refund guide. Any issues with a purchased key should be directed to Eneba's Customer Support Team for resolution.