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Because Curtsy connects buyers and sellers, shipping costs are calculated at checkout based on the package weight and end destination, though more than half of all Curtsy purchases ship for free. When you make a purchase, Curtsy emails the seller a prepaid USPS shipping label, and sellers have up to four business days to ship the item to you.

Curtsy guarantees a full refund for any and all items that are not accurately described, or that arrive in poor condition or not at all. If, however, the flaws were accurately described by the seller or otherwise mentioned in the listing, the product is not eligible for a refund. Curtsy offers customers a 7-day window from the delivery date to initiate a return.