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Customers receive free shipping on orders totaling $49 or more. Sales tax and gift-wrap charges don't count toward the amount needed for free shipping. Oversized and extremely heavy items will have a shipping charge as well. The company does not ship to Alaska, Hawaii, U.S. Territories or APO/FPO addresses at this time.buybuy BABY also offers white-glove delivery and white-glove delivery with assembly. White-glove delivery includes unloading the item into a room or space of the customer's choice. The carton and packaging material are removed. White-glove delivery with assembly will fully assemble the item and dispose of the packaging for customers.

buybuy BABY accepts returns and exchanges on most items up to 60 days after they were purchased. Smart home technology, seasonal items and unopened air mattresses can be returned within 30 days of purchase. Opened air mattresses can be exchanged for a similar item up to 30 days after their purchase. Electronics, such as baby monitors, have a 30-day return window after they are bought. To start a return, contact the buybuy BABY customer service team.